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Security and Privacy Policy:
- How secure is my on-line transaction?
- How does B&R Farms protect my privacy?
Ordering:
- Do you have off-line ordering options?
- Is there a minimum order requirement?
- What methods of payment do you accept?
- How do I know my order was received?
- When do you charge my credit card?
- What if an item I am ordering is out of stock?
Shipping and Delivery:
- When does my order ship?
- What shipping methods do you use?
- How long before my order arrives?
- What are the shipping charges?
- Do you ship internationally?
- Will you ship the item to a different mailing address?
Security and Privacy Policy:
- How secure is my on-line transaction?
Our on-line ordering system is very secure: Your Credit card transaction is protected through our secure server, the adopted standard for processing secure credit card transactions through the internet. Only authorized personnel at B & R Farms will receive your credit card information.
On the bottom of your window you will note the solid gold key (Netscape browsers) or a locked key ( Microsoft browsers).
Your credit card transactions are verified with IC Verify, a system that electronically
verifies transactions on the spot.
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- How does B&R Farms protect my privacy?
Being consumers ourselves, the issue of Privacy Protection is extremely important to
us at B&R Farms. Your private information is never shared with any outside
company or other third party.
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Ordering:
- Do you have off-line ordering options?
Yes we do! Besides our convenient online shoppig cart which is available 24 hours per day, 7 days per week, you may also order by mail or fax.
By Fax: Please print out our order form and fax to: 1-831-637-1416.
By Mail: You can also mail your ordering information to:
B&R Farms
5280 Fairview Road
Hollister, CA 95023-9009
Phone: To order by phone, please call 1-800-930-9168 Monday through Friday 8am-5pm Pacific Standard time. If after hours, please leave a message,
we will return your call by the end of the next business day.
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- Is there a minimum order requirement?
Yes, the minimum order amount is $25 before shipping.
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- What methods of payment do you accept?
Online, we accept Mastercard, Visa, Discover Card and American Express.
By Fax: credit cards only.
By Mail: credit card, check or money order in U.S. funds only.
Sorry, no C.O.D orders or foreign credit cards can be accepted.
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- How do I know B&R Farms received my order?
You will receive an e-mail within 24 business hours confirming receipt of your order.
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- When do you charge my credit card?
We charge your credit card the day of shipment.
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- What if an item I am ordering is out of stock?
This is a rare occurrence, but we will notify you within 24 business hours
of the estimated length of time before the item will be back in stock.
You can then opt to backorder the item, re-order later, change or cancel your order. Substitions of equal or greater value may be made by B&R Farms when necessary.
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Substitution
Shipping and Delivery:
- When does my order ship?
Your confirmed order should ship between 24-48 hours from the time we receive it unless otherwise specified.
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- What shipping methods do you use?
We use UPS Ground for most orders within the Continental US.
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- How long before my order arrives?
UPS Ground takes approximately 5 business days. If you would like to receive your items sooner we can arrange for quicker delivery in most cases. Please contact us by email or phone to inquire.
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- What are the shipping charges?
Shipping fees are caculated by UPS according to delivery location.
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- Do you ship internationally?
Yes, we can ship internationally. Please call for details.
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- Will you ship to a different mailing address?
Our order form will guide you easily through this process.
However, we can only ship to one address per order: if you have multiple
addresses to ship to, it will have to be processed as a separate, new order.
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© 2005 B & R Farms, all rights reserved.